Request Appointment online
Welcome to our online booking system for our salon located at
10222 W military Dr, San Antonio Tx 78251
Walk ins welcome for nail trims or self service.
** This booking system is NOT for mobile appointments, salon ONLY**
*SERIOUS INQUIRES ONLY*
No call no show appointments will be subject to a 25$ FEE !!! Please do NOT book if you will not show up to your appointment as our groomers are by appt only so if you cannot make it please cancel your appointment to give that spot to someone else. Questions? Call 210-503-1511
More than 15 minutes late will require a 10$ late fee
By using our online booking system you agree to Pup Town Spaw LLCs policies:
-I agree that my pet is fit and healthy, any grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Pup Town Spaw LLC cannot be held liable.
-I agree I have informed Pup Town Spaw LLC about any pre-existing health or behavioral issues my pet may have such as but not limited to; Seizures, Heart issues, Tumors, Cancer, Worms, Viruses, Diarrhea, Anxiety, Aggression, Biting, Sensitivities, Being kicked out of a previous salon, and more.
-Failure to let Pup Town Spaw LLC or the groomer aware of any pre-existing issues which result in injury may hold pet owners liable to any medical costs.
-I understand that if my pet is too aggressive to groom or bites the groomer, or even nips at the groomer they can decide to stop the groom and send my pet home.
-I agree my pet's rabies vaccine is up to date (as required by law) unless otherwise discussed.
-I agree my pet is on a flea and tick preventative and does not have fleas. If fleas are found we will charge a $15 fee for removal and cleaning.
-I agree that if my pet bites the groomer we reserve the right to report the incident to animal control, which may cause your pet to be quarantined. If your pet is aggressive it is your duty to let Pup Town Spaw LLC or your groomer know so we can be properly prepared.
-In the event of an emergency, in your absence, you authorize Pup Town Spaw LLC to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. If your pet is injured by the groomer and is the fault of the groomer, Pup Town Spaw LLC will cover any needed veterinarian services.
-I agree that payment is to be made at the time of service. We accept cash or credit card but NO checks unless you are an existing client. Returned checks will incur a $35 charge.
-I understand that nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.
-I understand Pup Town Spaw LLC does NOT offer internal anal gland expression, as this should be performed by a licensed veterinarian. Glands are expressed externally which may not completely empty the sack and your pet may still need to see a veterinarian.
-“De-matting" or complete coat removal will dramatically alter your pet's appearance. It may be necessary to shave down if the pets coat is neglected and not able to be brushed out. This procedure may expose pre-existing health\skin problems or cause abrasions to the skin for which Pup Town Spaw LLC cannot be held liable.
-I understand I will be subject to extra de-matting fees for having the groomer spend extra time brushing or shaving the pets coat. DEMATTING IS 10$ per 10 MINUTES OF COAT REMOVAL.
-I understand that if my pet has a very thick coat I will be charged a double coat fee of 15$ due to the extra time it takes to wash, dry, and/or trim.
-I understand Pup Town Spaw LLC may take pictures of my pet and post them to their social media.
-I understand my groomer may run behind the scheduled appointment time or even early. Pup Town Spaw LLC and the groomer will do everything they can to keep you updated and informed.
-I understand that any issues I might have with my pet's haircut should be addressed at check out. If my groomer leaves and has to come back I may incur extra charges.
-I understand by using Pup Town Spaw LLC I agree to and understand the policies.
Cancellations/late fees
-Cancellation and rescheduling of an appointment, by the client, requires 24 hours notice to waive the 25$ last-minute cancellation appointment fee. Our loving groomers depend on having appointments scheduled since they are paid by commission and not the hour.
-In the event of inclimate weather, a family emergency, or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 24 hour period.
-If you are more than 15 minutes late to your scheduled appointment we reserve the right to cancel your appointment or charge a late fee -If you are more than 30 minute late picking up your pet there will be a 10$ late fee unless we are notified otherwise.
-We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
No-Shows
-It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
Self Service: To be used at your own risk
*We reserve the right to refuse service to any pet or client for any reason.*